Returns Policy

At XELVARONTIS, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy:

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase is required for all returns.

Non-returnable Items

• Gift cards
• Personalized items
• Items marked as final sale

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging, along with the provided return authorization slip.
3. Ship the return package using a traceable method to ensure it reaches us safely.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected]. Exchanges are subject to product availability.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We appreciate your understanding and cooperation. If you have any further questions, feel free to contact us at [email protected].

Thank you for shopping with XELVARONTIS!